![]() Leptomeningeal enhancement is uncommon but encountered either in isolation or along with cortical lesions (e.g. Deep grey matter and brainstem involvement is more common in children 6. When present, lesions tend to be few in number but sizable, typically bilateral with ill-defined borders. Cerebral involvementĪcute disseminated encephalomyelitis (ADEM) is a common presenting clinical and imaging phenotype of patients with MOGAD, particularly in childhood 6. In contrast, less than half of adults presenting with MOGAD have brain lesions at the time of diagnosis. Nonetheless, certain imaging features are increasingly recognized as being more typical of MOGAD, allowing the diagnosis to be suspected on the basis of imaging. acute disseminated encephalomyelitis (ADEM), neuromyelitis optica spectrum disorder (NMOSD) and to a lesser degree multiple sclerosis). Imaging presentation of MOGAD is variable and with no pathognomonic imaging features, with patients having an imaging phenotype often indistinguishable from other inflammatory white matter diseases of the central nervous system (e.g. Myelin oligodendrocyte glycoprotein (MOG) is expressed on oligodendrocytes and the outer lamellae of myelin sheaths 6. 2022) no single set of diagnostic criteria are universally accepted 5. No specific presentation distinguishes individuals with anti-MOG antibodies from those presenting with similar clinical manifestation but without the antibodies and at the time of writing (c. This may include a CLIPPERS-like presentation 9,10 Transverse myelitis (30%) including conus medullaris syndromeĪssociated with longitudinally extensive spinal cord lesionsĪssociated with FLAIR-hyperintense lesions in anti-MOG associated encephalitis with seizures (FLAMES) 7 This may encompass cases previously termed chronic relapsing inflammatory optic neuropathy (CRION) Not all presentations are equally prevalent: In approximately half of cases there is viral prodrome 2. Neurological update: MOG antibody disease.Clinical presentation is similar to that of other acquired demyelinating conditions and varies from individual to individual. MOG antibody demyelination: Information for patients.Emerging drugs for the treatment of adult MOG-IgG-associated diseases. ![]() Clinical features and risk of relapse in children and adults with myelin oligodendrocyte glycoprotein antibody-associated disease. Myelin oligodendrocyte glycoprotein antibody-associated disease: Current insights into the disease pathophysiology, diagnosis, and management. You can learn more about how we ensure our content is accurate and current by reading our editorial policy. Healthline has strict sourcing guidelines and relies on peer-reviewed studies, academic research institutions, and medical associations. muscle weakness or paralysis, particularly in the arms and legsĪcute disseminated encephalomyelitis (ADEM)ĪDEM is an inflammatory condition that affects the brain.abnormal sensations, which can include feelings of numbness and tingling (“pins and needles”) and extreme sensitivity to touch.The exact symptoms of transverse myelitis can vary depending on which part of the spinal cord is affected. Transverse myelitis is when inflammation affects the spinal cord. eye pain, particularly when moving your eye.This nerve transmits signals between your eyes and your brain. Optic neuritis is inflammation of the optic nerve. It’s been associated with the following conditions: Optic neuritis MOGAD can affect parts of the nervous system like the optic nerve, spinal cord, and brain.
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![]() On Saturday, April 29, people experienced A REA15′s newest event venue and surrounded themselves with Ninajirachi’s glassy, transportive electro-pop, and club-ready tracks. During those few days, the city hosted various unusual events and shows, attracting thousands of Elvis lookalikes and burlesque queens to LV for the festival.Įsteemed rising Australian dance producer, Ninajirachi, made her debut U.S. The Viva Las Vegas Rockabilly Weekend 2023, the annual Rockabilly Weekend and Car Show, was an amazing experience for all visitors who came to Las Vegas for it. Her Asian stereotypical jokes raised a few eyebrows and had the crowd cracking up with laughter. Don’t miss out on this mouth-watering journey through Chinatown’s best ramen spots – click the link above to discover your new favorite bowl!Īli Wong, the American-born comedian, writer, and actress of Vietnamese and Chinese descent, returned to Las Vegas to perform live at the Encore Theateron April 28 and 29, receiving rave reviews from the sold-out audience. We’ve scoured the streets to bring you the top nine must-try ramen dishes in this vibrant neighborhood, from classic tonkotsu to spicy miso and everything in between. Looking for the ultimate ramen experience in Las Vegas? Look no further than Chinatown! Our latest article, “ 9 Amazing Ramen Dishes to Try in Chinatown,” is a must-read for foodies and ramen lovers alike. As the month progressed, communities continued to highlight their impact on American society. The month was marked by cultural festivals, food fairs, and educational workshops honoring the achievements of this diverse group. ![]() There was much going on and much more upcoming in the always vibrant Chinatown as well as throughout Sin City.Īsian American Pacific Islander Heritage Monthbegan on May 1, 2023, celebrating the contributions and history of Asian Americans and Pacific Islanders. ![]() We hope that “the Fourth was with You” and you are ready to celebrate Cinco de Mayo. Welcome to another This Week in Chinatown. ![]() Spooky shenanigans ensue, complete with a magic spellbook, a talking black cat, and even some trick-or-treating. When Max lights the Black Flame Candle and accidentally brings the Sanderson sisters back to life, it's up to him, his younger sister Dani, and his crush, Allison, to thwart the witches' sinister plan of achieving immortality by hunting children. In case you need a quick recap of the plot, Hocus Pocus centers around Max, a teenage boy who doesn't believe the local legend in his new town of Salem, Massachusetts. After moving to Salem, Mass., teenager Max Dennison (Omri Katz) explores an abandoned house with his sister Dani (Thora Birch) and their new friend, Allison (Vinessa Shaw). Plus, these witchy quotes make perfect Halloween Instagram captions. With Hocus Pocus 2 coming out on September 30, 2022, there's no better time to refresh your memory of the most famous Hocus Pocus quotes. Kids and adults alike make it a seasonal tradition to re-watch every October 31 - it's actually the most-watched Halloween movie of all time. Hocus Pocus may be nearing its 30th anniversary, but it's a timeless story with funny lines and just the right scare factor to make it a great family-friendly Halloween movie. Made famous by actresses Bette Midler, Sarah Jessica Parker, and Kathy Najimy, respectively, the iconic movie is brimming with memorable quotes that go way beyond, "It's just a bunch of hocus pocus!" The best Hocus Pocus quotes will get you every time you watch, no matter if it's your second viewing or your seventh. the Sanderson sisters - are the trio of witches from the Halloween cult classic film Hocus Pocus, which came out in 1993. Winifred, Sarah, and Mary Sanderson - a.k.a. These gifts are perfect for birthdays, holidays or any occasion when you want to share the enchantment of Hocus Pocus with someone special.We can't think of a more iconic family name in the Halloween movie genre than Sanderson (besides maybe Addams). Sip your favorite potion from a Hocus Pocus mug or cozy up with a Sanderson sisters’ inspired blanket. From apparel and accessories to home decor and your own black-flame candle (flameless, of course), you’ll find something for every fan. Or, unleash the magic of Hocus Pocus with our spellbinding gifts. Whether hung on your tree or shared with fellow fans, Hocus Pocus ornaments will infuse your holiday celebrations with pure magic and can be displayed for both Halloween and Christmas. ![]() Crafted with meticulous attention to detail, these ornaments depict your favorite characters, including the mischievous Sanderson sisters-Mary, Sarah and Winifred. Whether you're a fan or in search of the perfect Hocus Pocus gift idea for a fellow enthusiast, our carefully curated collection is guaranteed to ignite your imagination and transport you to a world where witches, spells and hilarious adventures await.Įxperience the spellbinding allure of Hocus Pocus with Keepsake Ornaments. Inspired by the beloved Disney movie (and its 2022 streaming sequel), our collection captures the magic, humor and nostalgia that fans have come to adore. ![]() Step into the enchanting world of Hocus Pocus as you explore Hallmark's captivating collection of gifts and ornaments. Hocus Focus Font Free for Personal Use PREVIEW DOWNLOAD :: Font Characters :: Font Files :: Font Info :: Font Preview Use the text generator tool below to preview Hocus Focus font, and create appealing text graphics with different colors and hundreds of text effects. If you want the ultimate performance, this is still true. Up until very recently, high end video post production tools such as Resolve required high end workstation class computer hardware, with multiple dedicated GPU’s and ideally, hundreds of GB RAM. Those days of million dollar suites that only large commercial post facilities could afford are long gone, and computer technology has raced ahead in performance to the point where almost anybody with the desire to learn, can now have access to these tools. Through the latter half of the 1980’s to early 2000’s DaVinci was a specialized color corrector tied to telecine and film scanners, it required dedicated hardware costing many hundreds of thousands of dollars. DaVinci Resolve has brought about a revolution in the accessibility and democratization of professional video post production, and with Resolve on iPad, Blackmagic Design are clearly not done disrupting things. DaVinci Resolve has a long history in high-end film and video finishing, starting long before it was acquired by Blackmagic Design, and long before it was a software solution. I originally started compiling this guide in 2015 with Resolve 11, and as of my latest update to this post, we’re on Resolve 18, which even runs now on the Apple Silicon powered iPad Pro. However, it is also included free with the purchase of many of Blackmagic Design’s cameras.As with all things tech, change comes quickly. For new users, you can buy the application for $295. The upgrade to the fully featured DaVinci Resolve Studio 18 is available now and is free for existing users. If you already own the software, then the new features make the upgrade worthwhile, especially if you shoot with a Blackmagic Pocket Cinema Camera. If you are new to the program, then the free version of DaVinci Resolve 18 includes the majority of features and allows you to test drive it without commitment. However, Resolve’s color grading options are much more powerful. As an editor, it’s now a match for programs such as Premiere Pro. VerdictĭaVinci Resolve 18 is a significant new update to the software with many more new features in addition to those covered here. In addition, GPU acceleration allows paint brush strokes to be generated and displayed in real time. With the new 5×5 option in the multicam viewer, you can view up to 25 different angles in a single multicam clip simultaneously. Transitions also now have a checkbox so you can easily reverse their direction. Other features Image courtesy: Blackmagic DesignĭaVinci Resolve 18 has improved subtitle support for TTML and XML timed texts and embedded MXF/IMF subtitles. The Ultra Beauty gives you advanced control over your subject when performing corrective beauty work. ![]() In addition, with the new Surface Tracker, you can apply graphics to surfaces that warp, such as t-shirts, flags or even the side of a face. There’s also a new Depth Map effect that can instantly generate a 3D depth matte of a scene so you can grade the foreground separately from the background. The object mask can recognize and track the movement of objects. New FXĭaVinci Resolve 18 adds a new object mask to the Magic Mask palette. As DaVinci Resolve 18 uses camera position data to stabilize the footage, it doesn’t suffer from the warping artifacts that software stabilization can cause. The Pocket series of cameras had the recording of gyro data switched on in the latest camera firmware update. One major new feature for owners of Blackmagic Pocket Cinema cameras is the ability to use camera gyro metadata to stabilize your videos. ![]() You can also switch between your camera footage and proxy files with a single click. ![]() The Proxy Generator App converts your camera footage into H.264, H.265 or Apple ProRes proxies to make your editing run more smoothly. This app automatically creates and manages proxies from your camera originals. The release of Davinci Resolve 18 introduces the new Blackmagic Proxy Generator App. Image courtesy: Blackmagic Design Proxy generator Pheobe Bridger’s use of metaphors, juxtaposition, and use of scenarios to illustrate a feeling or occurrence adds to the essence of this song and makes it an experience to listen to. This line is a beautiful representation of how some abusive relationships go and the title of the song being “Motion Sickness”, fully encompasses what Pheobe is trying to describe. She even goes further with this metaphor by saying the windows need to be rolled down, as though she is going to throw up from all of the ups and downs. This metaphor is referring to physical motion sickness becoming more emotional and a sort of feeling you experience when someone keeps letting you down and then getting your hopes up again. ![]() I could scream to down you out Motion Sickness – Pheobe Bridger’sįinally, in the chorus, we can see the story come full circle when she talks about the emotional motion sickness she had from the relationship. I guess as far as meaning goes, it’s grown along with us over the last couple of years, it’s taken on somewhat of a ‘safe hands’ idea for me, keeping hold of the people/things you care. There are no words in the English language This verse illustrates how once you are out of an abusive relationship, you can fully see everything that should’ve driven you away sooner from the “outside.” ![]() Although Pheobe recognizes that her partner at the time was purposefully abusing her mentally, and physically, she is still sorry that it all happened. She describes being able to see her partner self-sabotaging themselves and the relationship when she says “You’re throwing rocks around your room.” This line isn’t supposed to be taken literally but is inferring the kind of damage this person did to themself and others around them through their actions. In a later verse, Pheobe described feeling like she is on the outside looking into her own relationship. She uses this juxtaposition to show the conflicting feelings one can have after a breakup, and especially after an emotionally abusive one like the one she experienced.Īnd sorry that it all went down like it did Motion Sickness – Pheobe Bridgers Even though someone treats us poorly, we can still miss them and miss having them in our lives. She misses the feelings she had with them and the idea she had of them in her head. She claims that she hates this person for everything they have done to her but still misses them. In the first verse of the song, she starts out strong by using juxtaposition. I hardly feel anything at all Motion Sickness – Pheobe Bridger’s In the song, she illustrates many moments and feelings where she felt as though she was being manipulated and thrown around. ![]() She describes a relationship where she has as been built up and broken down thousands of times and says it was like she had motion sickness from all the ups and downs in the relationship. In this song, Pheobe is writing about being on a roller coaster of emotions. Her song “Motion Sickness” is the second track on her album “Stranger In The Alps”, which was released September 22nd, 2017. Pheobe Bridgers is an up-and-coming artist who uses storytelling to entrance her listeners into a moment in her life or feeling she has experienced. ![]() And with that, it's time to get stuck into our three main endings.Īll of the game's three endings begin with Cassie entering the concrete room next to the M.X.E.S box, at which point she realises she's made a grave mistake. Accessing a computer beside the box, she decides to fully disable the Pizzaplex's security, at which point she sees the Entity get sucked into the box and disappear for good. While exploring, she finds a path leading down to the very depths of the Pizzaplex.Īt the bottom, she comes across a sealed concrete door next to a large metallic box labelled M.X.E.S. However, Ruin seems to hint this ending isn't canon, and so when Cassie enters the area, it's relatively untouched. While there, they found a resurrected version of William Afton in the ruins and destroyed him. The Pizzaplex was built atop the ruined eatery, with Gregory and Freddy finding and exploring it during the final moments of Security Breach's Afton ending. Her path leads her to an elevator that takes her far below the Pizzaplex and to the Freddy Fazbear's Pizza Place location buried beneath the mall.Īs was established in Security Breach's Afton ending, this pizzeria was the setting of Five Nights at Freddy's: Pizzeria Simulator, and was burned down after Afton's business partner, Henry, attempted to kill William and all of the haunted animatronics by trapping them in the burning wreckage. She seems to recognise Cassie, releasing her and allowing her to escape.Ĭassie disables Roxy, sobbing as she heads through the entrance to the sinkhole and pursues Gregory's trail. After a tense game of Cat and Mouse, Roxy grabs Cassie, but when our protagonist talks to the animatronic, her killer instinct disappears. Her adventure finally takes her to Roxy Raceway, where she comes face to face with Roxy again. She disables Monty Gator by electrifying him in a flooded tunnel and continues her mission to deactivate all the security systems in the Pizzaplex. The entire time, the AR world and the real world begin to blend for Cassie, who finds herself transcending reality while in the digital world, crossing large gaps and even crossing through portals while connected to the Vannie mask.Įventually, she reaches Glamrock Salon, managing to evade a malfunctioning Chica and find Roxy, who's still pursuing Gregory after he took her eyes during the events of Security Breach. This terrifying AI bunny hunts Cassie at all times, attempting to prevent her efforts to hack the Pizzaplex's security and stop her from reaching the sinkhole.ĭealing with the Entity, Cassie manages to delve deeper into the Pizzaplex, rebooting Sun and Moon in the Daycare, narrowly escaping the Entity on the catwalks of Monty Golf and hacking security systems to weaken the Pizzaplex's digital defences. ![]() Constantly pursuing her is a monstrous computer virus known only as The Entity. ![]() However, she's not alone in this digital world. ![]() Twelve wins certainly has this team on the right track.Thursday Night Football, Week 2. A win over the Giants showcases the improvements Philadelphia made in 2022. They won't let this opportunity slip away at home. Whether this game means anything for the Eagles or not in terms of the NFC East is up for debate, but the Eagles should be fighting for a division title and a home playoff game heading into Week 18. This game is a toss-up, but Sirianni will have the Eagles ready as a playoff spot is on the line. Adding Jarvis Landry with Michael Thomas and Chris Olave will make the passing attack more formidable, but will New Orleans score enough points? The Saints are going to be hard to project the entire season, especially with Dennis Allen as the head coach tasked with replacing Sean Payton. The Cowboys' running game will give the Eagles fits in the rematch, as Dallas stays alive in the NFC East race. Sweeping the Cowboys will be a tall order for the Eagles, one Prescott will be determined to not let happen. Winning in Dallas has been tough for the Eagles in recent years, especially since Dak Prescott has become the Cowboys' starting quarterback. Record: 10-4 Week 16: at Cowboys (Sun., Dec. This could be a trap game for the showdown in Dallas. ![]() Justin Fields could give the Eagles problems, but the Bears don't have the offensive firepower to compete in a rebuilding year. Typically, having a hard time at Soldier Field shouldn't be a problem for the Eagles, as the Bears are expected to be one of the worst teams in the league. ![]() Record: 9-4 Week 15: at Bears (Sun., Dec. With the NFC East at stake, the Eagles can't afford a bad loss to the Giants this time. New York will be better, but Hurts exercises those demons by keeping the Eagles' offense on track. The first of a critical three-game road trip in December starts at MetLife Stadium, where Hurts played his worst game of the season against a poor Giants team last year. Record: 8-4 Week 14: at Giants (Sun., Dec. The Eagles certainly have a favorable schedule based on the opponents' win percentage (.464 is third-lowest in NFL).Īn early lead will force the Titans to abandon the run in the fourth quarter. How far the Eagles can go in 2022 will depend on Hurts taking the next step in his development - and ultimately becoming the next franchise quarterback. Darius Slay will lead a young secondary that still has some things to figure out, yet the Eagles have the makings of a return trip to the postseason. ![]() The return of Fletcher Cox will also benefit an interior of a defensive line anchored by Javon Hargrave. Brandon Graham is back from an Achilles injury and Josh Sweat is coming off a breakout season, adding even more firepower to that unit. There's an excitement on the defensive side of the ball as well, as the Eagles drastically improved their pass rush with the offseason signing of Haason Reddick and the draft picks of Jordan Davis and Nakobe Dean. 1 rushing attack and one of the best offensive lines in football and it's easy to project why the Eagles can emerge as a contender for the NFC East title. Philadelphia also has a promising young receiver in Quez Watkins while Dallas Goedert has emerged as one of the top tight ends in the game. Brown from the Tennessee Titans, pairing him with DeVonta Smith to form one of the best young wide receiver tandems in football. The Eagles rewarded their faith in Hurts by acquiring A.J. The Philadelphia Eagles are coming off a surprising playoff appearance last season, finishing with a winning record in head coach Nick Sirianni's first season - also Jalen Hurts' first as the full-time starting quarterback for the franchise. Expectations are much higher in Philadelphia this year. ![]() Some of these include swimming pool, landscapes, kids' play area, fully equipped gym, sports area and clubhouse. There are various amenities that make your life more pleasurable at the project. The bedroom has engineered wood flooring, other bedrooms have laminated wooden flooring and the living rooms have imported marble flooring.Īmenities: These well-constructed high-rise apartments at M3M Merlin by M3M Group offers unhindered view of the greens during daytime and are adorned with external lighting in the evening. M3M Merlin Gurgaon apartments are modeled on Singapore style luxury residences and come equipped with intelligent home access control systems and barbecue pits. The project presents customers with a choice of 3BHK and 4BHK luxury flats and 5BHK penthouses of varying areas, the minimum available size being 1844 square feet and the maximum available size being 5136 square feet. M3M Gurgaon lie in close proximity of Landmark Cyber Park, Neptune Heaven and Park View Select.Īvailable housing options: M3M Merlin project by M3M Group offers prospective customers with a choice of luxury apartments that are a blend of luxury and convenience. The Indira Gandhi International Airport can be reached within 30 minutes from the project site. Moreover, proposed metro hub is also very close to the site of this project. The current metro station can be reached within ten minutes from M3M Gurgaon and at an equidistant point lies the Medanta Hospital. 8 (NH-8), Golf Course Road, Sohna Road and Southern Peripheral Road (SPR). Most important factor here is great road connectivity via National Highway No. Location: Strategically placed in Sector 67, Gurgaon, M3M Merlin enjoys primacy of location. M3M Merlin, Sector 67, Gurgaon 3.1 Cr EMI starts at 1.54 Lacs 13.16 K/sq.ft Share Save + 41 more co je starobn penze Layout Plan Image of M3M India. ![]() This is located on the prestigious Golf Course Extension Road, Gurgaon that grants the status symbol to the residents of the project. ![]() Know price, location, Reviews, Layouts, Brochure, RERA. M3M Merlin is a luxury residential project designed and developed on Singapore style by M3M Group. M3M Merlin is a New Luxury Residential Project launched In Sector 67, Golf Course Ext Road, Gurgaon. ![]() Country Airplay chart and reached the top 20 of the U.S. If I Know Me spawned two other hit singles, "Whiskey Glasses" and "Chasin' You," both of which topped the U.S. In September 2020, the Recording Industry Association of America gave the album platinum certification (in January 2022, it was certified double platinum). ![]() Top Country Albums chart following a record-breaking 114-week stint. If I Know Me ultimately reached number ten on the Billboard 200 Albums chart and hit number one on the U.S. 200 Albums chart, and also appeared on the Canadian and Australian album charts. Top Country Albums chart at number 11, debuted at 72 on the U.S. Featuring production by Joey Moi, the album entered the U.S. Both of these songs featured on Wallen's debut album, April 2018's If I Know Me. In 2017, he collaborated with Florida Georgia Line on the single "Up Down," which made the Top Ten of the Country Singles charts and earned a gold record. In 2016, he made an impression on the radio with his tune "The Way I Talk," and a five-song EP featuring the track soon followed. Big Loud's record label, Big Loud Music, gave Wallen a chance to record as a solo act, and he went on a tour of radio stations to get back in shape for performing. ![]() He moved to Nashville, where he and Sánchez formed a short-lived band, Morgan Wallen & Them Shadows.Īfter settling in Music City, Wallen landed a manager and an agent, as well as a publishing deal with Big Loud Shirt Music, which placed his songs with a number of up-and-coming artists. The Voice gave Wallen nationwide exposure, but it also helped him find a collaborator Sergio Sánchez of the band Atom Smash was a vocal coach on the show, and the two began writing songs together that suited Wallen's country voice and rock & roll attitude. After the second Battle Round, Wallen was stolen by Adam Levine's team, but Morgan was eliminated in the playoffs. Usher liked Wallen's performance, and Morgan joined his team. In February 2014, Wallen appeared on the popular televised singing competition The Voice, blind auditioning for the judges with the song "Collide" by Howie Day. He was good enough to earn offers to play college ball on a scholarship, but late in his senior year, an elbow injury put an end to his days as a pitcher, and he began considering music as a career. He later learned to play piano and guitar, but in high school his passion was baseball, pitching for the team at Gibbs High School in Corryton, Tennessee. Wallen developed a strong interest in music at a very young age he started singing in church when he was three years old and took up the violin when he was five. His father was a preacher who loved the bombast of hard rock, while his mother was a teacher whose tastes ran to contemporary Christian sounds. With 2021's hugely popular Dangerous: The Double Album, Wallen took an increasingly boundaryless approach to combining country, pop, hip-hop, and R&B that extended to the Lil Durk collaboration "Broadway Girls" and 2023's One Thing at a Time, which added alternative rock influences to his repertoire.īorn in Sneedville, Tennessee, on May 13, 1993, Wallen grew up in the Knoxville area. ![]() Hot 100 Singles chart - trends that continued on his later albums. Top Country Albums chart, while its singles topped the country charts and made serious inroads into the U.S. His 2018 debut album If I Know Me broke records with its lengthy stay on the U.S. Deftly navigating the gap separating Florida Georgia Line and Sam Hunt, Morgan Wallen's version of bro-country emphasizes smooth R&B rhythms with multi-platinum results. ![]() Accept the responsibility by re-introducing yourself. You should have the mentality that you’re 100% responsible for guiding this to a successful resolution. “That’s got to be extremely frustrating.”Įvery time you handle a customer you represent your organization. Sympathy means acknowledging another person’s emotional hardships and providing comfort and assurance.Įmpathy means understanding how someone feels because you’ve experienced it also. It’s important to validate their feelings of frustration. “Ms Jackson, I apologize for the issues you’re having with your invoice.” And notice we’re saying “apologize,” not “I’m sorry.” I’m sorry is when you step on someone’s toes.Ī. If your organization fouled up, ADMIT it. You’ll need to spend about 80% of your time smoothing the customer’s feelings and about 20% of your time working on the problem. Use the ASAP Technique to diffuse irate customers:Īpologize and Acknowledge the Customer’s Feelings Mirroring their rudeness will only escalate their anger. Customers find it more challenging to be rude to someone who’s warm, genuine and friendly. You’re merely the lightening rod in this situation, not the target of the anger.Remember to keep a smile on your face as you begin to handle the situation. With the proper techniques you can do a great deal to diffuse your customer’s anger.Always keep in mind that an angry customer isn’t unhappy with you, they’re upset about a situation or your organization. Having a solid strategy in place to handle these situations will be the difference between feeling frustrated and stressed out OR calmly guiding the situation back to a productive relationship. For some of us it’s thankfully a rare event and for others it’s a daily occurrence. If you would like to learn more about how you can benefit from connected accounting solutions, please contact Lockstep at you spend time in a customer facing position there’s a high probability you’ll encounter customers who are upset, rude, angry and irate. Lockstep is an experienced software partner that can help you increase efficiency and accelerate cash flow. Lockstep Collect, a leader in cloud-based connected accounting solutions, can help you boost productivity and optimize cash flow with: With a connected accounting solution for your accounts receivable and accounts payable teams to coordinate work with customers and vendors, you can go digital and enjoy the benefits of office automation. Digital SolutionsĪccounts receivable and accounts payable cloud-based solutions with customer/vendor portals and digital processes keep vendors and customers connected whether they work remotely or not. AR automation with automated invoicing increases efficiency, reduces errors, increases cash flow and enhances customer experience. Sending timely invoices avoids these problems. The result is your invoice is pushed out further, increasing the chances that it will be paid late or not at all. Even though an invoice is past due, available cash may have already been earmarked for other customers’ invoices. They hit the past due column sooner after being received. Late invoices arrive at the customer with the clock already running on aging. The older an invoice becomes the less likely it is to be paid on-time. Late invoices may also raise suspicion that they are not legitimate, and take even more time to be verified and approved. ![]() Customers with manual systems may have problems finding the paperwork to verify and approve an invoice. ![]() When customers receive an invoice well after goods have shipped this can cause confusion, difficulty verifying the invoice, and result in delayed payment. Invoicing ASAP sends a clear message that you are on top of your AR processes. Delay Sends Wrong MessageĬustomers that receive invoices long after goods have been received may think you don’t care if the invoice is paid on-time, or that it won’t matter because your systems are so lax it won’t be noticed. It is vital to invoice ASAP to keep the cash pipeline flowing. Many companies are struggling to generate enough cash flow as they ramp up to meet business demands in the economic recovery. Here are several reasons why it is important to send timely invoices. Not sending timely invoices is a big problem for many companies that can be easily resolved with AR automation. Remote work can lengthen the time needed to generate and send manual invoices. Manual invoicing is more difficult without access to paper files and people at the office. This haphazard approach has been made even more complicated by remote work. once a week), or fit it in when time permits. ![]() Instead of making invoicing a top priority, manual offices often batch invoicing, invoice periodically (e.g. In an office with manual AR processes, invoicing is juggled with other competing priorities. Manually creating invoices from scratch is a time consuming task. |
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